Privacy Policy

Welcome to Dunder. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Dunder collects, uses, processes, and stores your personal information when you use our website, services, and applications. It also details your rights regarding your data.

By registering an account with Dunder and using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully. If you have any questions, please contact us.

Dunder collects various types of information to provide and improve services, comply with legal obligations, and enhance your experience. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification number (where required for verification). We collect this when you register an account and during ongoing use of our services.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details (though we do not store full card numbers, only truncated versions and tokens), and transaction history.
• Transactional Data: Records of your betting and gaming activities, deposits, withdrawals, and other account movements on Dunder.
• Technical Data: Information about your device, including IP address, operating system, browser type and version, time zone setting, browser plug-in types and versions, and device identifiers.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your interactions with us, including emails, live chat transcripts, and telephone calls.
• Verification Documents: Copies of identification documents (e.g., passport, driving license), utility bills, and other documents required for identity and address verification, as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Publicly Available Information: In some cases, we may collect information from public sources to verify your identity or for fraud prevention purposes.

Dunder uses your personal data for several purposes, always with a lawful basis. These purposes include:

• To Provide and Manage Your Account: To set up and operate your Dunder account, process your bets and transactions, and provide customer support.
• To Comply with Legal and Regulatory Obligations: Including age verification, identity checks, anti-money laundering (AML) and counter-terrorist financing (CTF) checks, responsible gambling measures, and reporting to regulatory authorities.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and other illicit actions, protecting the integrity of our services.
• To Improve Our Services: By analyzing usage data and feedback to enhance our website, games, and user experience.
• For Marketing and Promotional Purposes: With your consent, to send you information about Dunder's promotions, bonuses, and new games that may be of interest to you. You can opt out of marketing communications at any time.
• To Personalize Your Experience: To tailor our services and content to your preferences.
• For Internal Business Operations: Including data analysis, testing, research, and troubleshooting.

Dunder processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, for example, to provide gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Dunder is subject, for example, AML, KYC, responsible gambling.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Dunder or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms, for example, fraud prevention, improving services, marketing to existing customers. We always balance our legitimate interests against your rights.
• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.

Dunder may share your personal data with third parties under specific circumstances and always in compliance with applicable data protection laws. These include:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, IT support, identity verification services, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Dunder.
• Regulatory and Law Enforcement Authorities: When required by law or regulation, or in response to valid requests from government bodies, courts, or our licensing authority.
• Fraud Prevention Agencies: To prevent fraud, money laundering, and other criminal activities.
• Affiliates and Group Companies: For internal administrative purposes, service provision, and where necessary for compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We ensure that any third party with whom we share your data provides adequate protection for your personal information.

Dunder takes the security of your personal data very seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: Using SSL (Secure Socket Layer) encryption for data transmission between your device and our servers.
• Access Controls: Restricting access to your personal data to authorized personnel on a need-to-know basis.
• Firewalls: Protecting our systems from external threats.
• Regular Audits: Conducting regular security assessments and penetration testing.
• Employee Training: Ensuring our staff are trained on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security posture.

Under applicable data protection laws, you have several rights concerning your personal data held by Dunder:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that Dunder corrects any inaccurate or incomplete personal data.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases where we rely on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We may require you to verify your identity before fulfilling your request.

Dunder uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the website to function correctly, enabling basic features like account login and secure transactions.
• Performance Cookies: Collect information about how you use our website, for example, pages visited, loading errors, to help us improve its performance.
• Functional Cookies: Remember your preferences, for example, language, region, to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Dunder website.

Dunder retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• The type of data and its sensitivity.
• The purpose for which the data was collected.
• Legal and regulatory obligations, for example, AML laws typically require retaining transaction data for a minimum of five years after the business relationship ends.
• Any ongoing contractual obligations or potential disputes.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Dunder operates globally, and some of our service providers or group companies may be located outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your personal data internationally, we take appropriate safeguards to ensure your data receives the same level of protection as it would within your jurisdiction. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the relevant authorities.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using Dunder's services, you understand and agree to the international transfer of your data as described in this policy.

Dunder's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records.

If you believe that a child has provided us with personal data, please contact us immediately.

Dunder may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices at Dunder, please contact our Data Protection Officer:

Email: [email protected]

We resolve any inquiries or complaints you may have regarding your privacy and our handling of your personal data.